Visma Addo

"Please wait..." on signed document

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When a document is signed and returned with a text that says "please wait..." this usually means that it is an editable PDF and therefore Visma Addo does not have the opportunity to read the content.   When you are greeted by the above image on your signed document, do not wa... Read Article

How do I Resolve the "At least one signature has problems" error in Adobe Reader?

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If the error "At least one signature has problems" appears in Adobe Reader it means that the security certificate Visma Addo is using is not added as a trusted identity in your Adobe. Depending on the device you are using, Adobe Reader version etc., there may be different... Read Article

Have the transactionID ready

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When you reach out to the Addo Support Team, either via in Zendesk or by sending an email to: addo@visma.com. The support team will often ask for a transactionID, to find the specific transaction you are referring to.       You will find the transaction ID, if you:  Go to th... Read Article

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