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Danish NemID

APP010

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Cause of error The Java Script Client could not start.   Solution Please use another browser that are compatible with Java Scripts or allow Java Scripts in your current browser. Please try again later. Read Article

AUTH001

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Cause of error Number of allowed pin code attempts exceeded. The pin code has been revoked. Your NemID have been blocked   Solution Please contact NemID Support: https://www.nemid.nu/dken/support/contact/    Read Article

AUTH004

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Cause of error Your NemID is temporarily locked and you cannot log on untill the 8 hour time lock has been lifted.   Solution Await lift of time lock or please contact NemID support:  https://www.nemid.nu/dken/support/contact/   Read Article

AUTH006

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Cause of Error You have used all the codes on your code card   Solution You can order a new code card on the lost code card page: https://service.nemid.nu/dken/nemid/code_cards/lost_code_card/   Read Article

AUTH007

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Cause of error Your NemID password is blocked due to too many failed password attempts   Solution Please contact NemID support: https://www.nemid.nu/dken/support/contact/   Read Article

AUTH008

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Cause of error You NemID is not active and you need support to issue a new activation password to activate.   Solution Please contact NemID support https://www.nemid.nu/dken/support/contact/ Read Article

AUTH009

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Cause of error The client was unable to resume the user's established session, either because the user logged in with only one factor, the session has timed out or the session has been tampered with.   Solution Please try reloading the application.   If the issue persists, don... Read Article

AUTH010

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Cause of error There was an issue due to the user might be using several sessions at once   Solution Please try reloading the application and try again.   If the issue persist, don't hesitate contacting NemID support: https://www.nemid.nu/dken/support/contact/   Read Article

AUTH011

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Cause of error NemID login on mobile does not support authenticating using a temporary password   Solution Please contact NemID support to have a new temporary password issued: https://www.nemid.nu/dken/support/contact/   Read Article

AUTH012

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Cause of error The session expired   Solution Please reload the application and try again. Read Article

AUTH017

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Cause of error Something in the browser environment has caused NemID to stop working. This could be because of an incompatible plud-in, too restrictive privacy settings or other environment factors   Solution Please try deactivating plugins, resetting your browser settings or ... Read Article

AUTH018

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Cause of error Your code app is revoked. To use it again please reactivate it.   Solution Please contact NemID support https://www.nemid.nu/dken/support/contact/   Read Article

AUTH021

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Cause of error The NemID is no longer valid due to insufficient identification of the user.   Solution Please go to https://www.borger.dk/opdatering-af-id-oplysninger to get moreinformation about how to update your NemID with the required information.   Read Article

"SHA-256 Krypteringsnøgle"

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What does it mean when you want to sign a document and it suddenly says "SHA-256 krypteringsnøgle"   This is a fairly normal message when you want to sign with Dansk NemID and this window will not present your document but instead you will be greeted by the following wording: ... Read Article

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