We have corrected the error by restoring to a previous backup before the error occurred. We are now initiating the reversal of the purchases that have been made based on the error.
Please note that it can take up to 1-2 business days before credit card purchases are returned.
20.03.2022 22; 00
Definition: We have located the error and the time it occurred. The error comes on the basis of some changes we have made in connection with the expiration of credits around 06:32 AM this morning. This has now been fixed and we are in proces to restore the credits that some of our customers are still missing from their accounts. We have confidence that this will happen today.
We have also noticed by some of the customers who have automatic refueling turned on, have now made a purchase due to the missing credits. We will reach out to you independently in connection with this issue.
Who is affected ?: Customers with a refueling agreement and customers who buy credits packages as needed
Time horizon: We have located the error and have started rolling back server back-up so that all credits are returned to all accounts today.
New update tomorrow at 09:00
Please contact support if you continue to experience problems after today.
Definition: We have been made aware that some of our customers with self-service account have been affected by a technical error which makes it appear as if they do not have any credits in their account. This error therefore does not make it possible to initiate new transactions or do anything else on the platform that is subject to credits,
The error has already been escalated internally in Visma Addo, therefore we are currently contacting those responsible in our emergency preparedness who can be helpful in resolving the error as soon as possible.