If you have created a transaction and had your document signed, it is possible to download the document directly from the Addo Sign portal for up to 10 days after the transaction has expired.

All you have to do is find the transaction in question in the transaction overview - you can read more about it here:

https://support.vismaaddo.net/hc/en-us/articles/360017206820-Signing-overview 

Please note that the date range will go back one month by default.

If the above does not work, you are always welcome to contact our support.