When you reach out to the Addo Support Team, either via in Zendesk or by sending an email to: firstname.lastname@example.org. The support team will often ask for a transactionID, to find the specific transaction you are referring to.
You will find the transaction ID, if you:
- Go to the overview in Visma Addo.
- Click the gear icon in the bottom right corner of the overview.
- Put a checkmark to the transaction ID.
- Select save - and the transaction ID will be shown in the overview.
This change will stay permanent, so after the change in the settings, you are always able to see the transaction ID in the overview.