APP010

Cause of error code

Java Script client would not start

Solution

Please try a different browser or allow the use of Java Scripts for your browser.

Please try again later.

 

AUTH001

Cause of error code

The number of attempts to enter the PIN has been exhausted and the PIN has therefore been revoked.

This means that your NemID is blocked

Solution

Please contact NemID support at: https://www.nemid.nu/dkda/support/faa_hjaelp_til_ne
mid/contact/ 

 

AUTH004

Cause of error code

The user's NemID is temporarily locked for 8 hours and therefore you cannot log in until the lock is lifted.

Solution

Wait 8 hours or contact NemID support: https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/ 

 

AUTH006

Cause of error code

You have used all keys on the key card

Solution

Please order a new key card on the Lost key card page:

https://service.nemid.nu/dk-da/nemid/noeglekort/mistet_noeglekort/

 

AUTH007

Cause of error code

Your NemID password has been blocked due to too many failed attempts.

Solution

Please contact NemID support:

https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/

 

AUTH008

Cause of error code

Your NemID is not active or you need to order a new temporary password for activation.

Solution

Please contact NemID support: 

https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/ 

 

AUTH009

Cause of error code

Current session has been closed due to inactivity, possible security breach on your NemID or because only 1-factor login has been used

Solution

Please reload the window and try logging in again.

If reloading the application does not help, please contact support: 

https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/ 

 

AUTH010

Cause of error code

The connection to the server has been closed as it seems that the user has tried to open several NemID sessions at once

Solution

Please reload the application and try again.

If the problem persists, please contact support:

https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/ 

 

AUTH011

Cause of error code

NemID on mobile does not support use of temporary password

Solution

Contact NemID support to have a new code issued:

https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/ 

 

AUTH012

Cause of error code

The session has expired

Solution

Please restart the application and try again.

 

AUTH017

Cause of error code

A technical error in your browser prevents NemID from starting

Solution

Please try to disable unnecessary plug-ins or try again with another browser.

 

AUTH018

Cause of error code

Your key app is locked. To use it again, it must be reactivated.

Solution

Please contact NemID support: 

https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/

 

AUTH021

Cause of error code

It is no longer possible to log in with this NemID due to failure to update identity information.

Solution

Go to https://www.borger.dk/opdatering-af-id-oplysninger to
read more about how to update your information.