APP010
Cause of error code
Java Script client would not start
Solution
Please try a different browser or allow the use of Java Scripts for your browser.
Please try again later.
AUTH001
Cause of error code
The number of attempts to enter the PIN has been exhausted and the PIN has therefore been revoked.
This means that your NemID is blocked
Solution
Please contact NemID support at: https://www.nemid.nu/dkda/support/faa_hjaelp_til_ne
mid/contact/
AUTH004
Cause of error code
The user's NemID is temporarily locked for 8 hours and therefore you cannot log in until the lock is lifted.
Solution
Wait 8 hours or contact NemID support: https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/
AUTH006
Cause of error code
You have used all keys on the key card
Solution
Please order a new key card on the Lost key card page:
https://service.nemid.nu/dk-da/nemid/noeglekort/mistet_noeglekort/
AUTH007
Cause of error code
Your NemID password has been blocked due to too many failed attempts.
Solution
Please contact NemID support:
https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/
AUTH008
Cause of error code
Your NemID is not active or you need to order a new temporary password for activation.
Solution
Please contact NemID support:
https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/
AUTH009
Cause of error code
Current session has been closed due to inactivity, possible security breach on your NemID or because only 1-factor login has been used
Solution
Please reload the window and try logging in again.
If reloading the application does not help, please contact support:
https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/
AUTH010
Cause of error code
The connection to the server has been closed as it seems that the user has tried to open several NemID sessions at once
Solution
Please reload the application and try again.
If the problem persists, please contact support:
https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/
AUTH011
Cause of error code
NemID on mobile does not support use of temporary password
Solution
Contact NemID support to have a new code issued:
https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/
AUTH012
Cause of error code
The session has expired
Solution
Please restart the application and try again.
AUTH017
Cause of error code
A technical error in your browser prevents NemID from starting
Solution
Please try to disable unnecessary plug-ins or try again with another browser.
AUTH018
Cause of error code
Your key app is locked. To use it again, it must be reactivated.
Solution
Please contact NemID support:
https://www.nemid.nu/dkda/support/faa_hjaelp_til_nemid/kontakt/
AUTH021
Cause of error code
It is no longer possible to log in with this NemID due to failure to update identity information.
Solution
Go to https://www.borger.dk/opdatering-af-id-oplysninger to
read more about how to update your information.
