If your transaction has expired and the timeframe is within 10 days, you will have the option to reactivate the transaction. This will extend the expiry date for your so that you can collect your signatures.

Reactivating a transaction can be useful in cases where a transaction has several signatories but one or more of them have not signed in time. When a transaction is reactivated, people who have already signed will not be asked to sign again. Upon reactivation, the transaction will simply continue. 

Note! You cannot reactivate if the transaction expired more than 10 days ago.

Reactivation of an expired transaction
Reactivation of transaction
Change of expiry date

Reactivation of transaction

1. Go to Overview where you will find the list of transactions
2. Find and click on the transaction which is/has Expired status. If the transaction has multiple signatures, click to expand it and you will see the different signatories. Here, click on a signer to view their specific details.
3. Click on Reactivate transaction

Change of expiry date

When you reactivate the transaction, the status will change to Started and the expiry date will automatically be extended by 30 days. You have the option to change this date to whatever is appropriate once the transaction is reactivated. 

It will also be possible to reactivate in case incorrect information has been entered, such as a non-valid email address.