The signing overview provides us with the status of the signings sent from your account. Below we will explain the 10 different status you can experience in Visma Addo.
Created: The status 'Created' is set when you are using a web service (an integration), where one can choose when a digital signing should start. Before that date, the status is created.
Started: As soon as you have sent the document(s) to the signer(s). The status 'Started' is shown.
Pending: 'Pending' is a status that only is given to a transaction with signers who has to sign the document in a specific order. When a signer is waiting for another signer to sign, the status is pending.
Signed: The signed status is shown when one of the signers has signed the document(s).
Note! It is only available if the transaction contains more signers.
Distributed: The distributed status is a status between signed and completed. when all documents and transactions are finished, and before sending a distribution email.
Note! If the status does not change from distributed to complete, please contact our support with the transaction ID.
Signing failed: The signer(s) have signed the documents successfully, but distributing the signed documents to the sender has failed. As a sender, you will have the option to download all documents from your overview.
Completed: All documents have been signed by all signers. And the transaction is now completed.
Expired: The status expired informs you that the transaction has expired. If a transaction is expired, you are able to reactivate the transaction.
Note! It is only possible to reactivate the signing the first 10 days after the transaction is expired.
Cancelled: A cancellation can only be made by the sender. This status is shown if the sender has aborted the signing. Once a transaction has been cancelled by the sender it is not possible to reactivate the transaction.
Data collecting: This status is only shown if it is a data campaign, this status is shown before the campaign starts.
Rejected: This status is shown if the signer has rejected the transaction. The signer is required to write a reason for the rejection, which the sender will receive. If the transaction contains more signers, they will all have the status rejected.
Failed: If the status is failed, something unexpected has happened. An example could be bounce emails. Read more about Bounce mails here. If you receive a failed status you should contact us with the transaction ID, and we can inform you why the transaction fails.