03.08.23 at 13:45: The error has been resolved - a hotfix has been made and Addo Sign is again fully operational, where it is again possible to notify via. SMS and have SMS code as identification.

03.08.23 at 12:30: Our developers are currently testing the new SMS service in a sandbox environment and a hotfix for the platform is expected to be released soon.

03.08.23 at 10:30: Our developers are to establish a new service so that it is once again possible to be notified and identified via SMS. We have also identified that it is this error that causes the error message on our signing platform: "An error occurred on the page". The matter is a top priority and we thank you once again for your patience.

03.08.23 at 08:30: We are currently experiencing disruptions on Addo Sign with notification and identification via. SMS. We recommend that if you have time-sensitive documents that you change the type of notification to, for example, e-mail or if an SMS code has been selected as identification, this can be changed to another type. We thank you for your patience.

What happened:

Our developers have identified that the error lies with our supplier and at this time it is not possible to send notifications to the recipient via. SMS.

Timelog:

03.08.23 at 13:45: The error has been resolved.

03.08.23 at 12:30: Our developers are testing the new service.

03.08.23 at 10:30: Our developers are working on a new service to handle SMS service.

03.08.23 at 08:30: The bug has been identified.