12.07.23 at 15:50 - The bug has been fixed and the platform is once again fully operational. It is once again possible to add documents, send, download and access the signing portal as a recipient.
12.07.23 at 15:00 - We have identified the error, which is due to operational fluctuations at our network provider. We are in dialogue with them about the troubleshooting and are working on a fix as soon as possible.
12.07.23 at 14:30 - We are currently experiencing service disruptions on Addo Sign. There are longer response times when uploading documents and when making a shipment.
What has happened:
The issue has been prioritised and escalated to our developers who worked out a solution in collaboration with our supplier. We thank you for your patience.
12.07.23 at 15:50 - The error has been resolved.
12.07.23 at 15:00 - The error has been identified and our supplier has been contacted to resolve the issue.
12.07.23 at 14:30 - The challenge is discovered and a customer brings the issue to our attention. Our development team is notified.