4/5/2023 at 16:00: The error has been fixed and Addo Sign is operational again. Should it be the case that the status of the transaction is "Distribution Failed" we recommend to reactivate the transaction. This will not affect the recipient, but simply continue the distribution process.
Please feel free to reach out to addosign@twoday.com if you are still experiencing challenges.

We wish you all a great weekend.

4/5/2023 at 13:30 It is estimated that Addo Sign will not be unavailable for a period of time until we overcome the challenges of transactions being stuck and not being distributed. However, we have become aware that the solution we wanted to implement in our production environment does not solve the challenges.
We are still working hard to solve these challenges.

As a workaround, some customers have been able to (Reactivate) a transaction to get it distributed correctly.

4/5/2023 at 12:00: Addo Sign will be unavailable due to unplanned maintenance. This is so that we can resolve the issue below. We will endeavor to keep the downtime as short as possible and thank you for your patience

4/5/2023 at 11:00 - Our developers are still working on a fix. Invitation emails with links to the signing portal as well as the creation of new users also related to the current operational issues. As mentioned before, documents marked as "signed" will still be distributed automatically once the issue is resolved. This also applies to new mailings. We sincerely apologise for any inconvenience this may have caused.

4/5/2023 at 08:50 - The issue has been escalated to the highest level and is the highest priority. Our developers continue to work on a fix. Once again, thank you very much for your patience.

3/5/2023 at 17:17 - The cause has been found and the development team is working towards resolving this as soon as possible. Don't worry though, no documents are lost and the items marked as "signed" will be sent automatically as usual once the issue is resolved.

3/5/2023 at 16:40 - We are currently experiencing that all transactions are stuck in the statuses "signed" or "distributing", and thus not reaching the status "completed". This means that the distribution process is not finalized and documents are not distributed after signing. We are working on a fix and thank you very much for your patience in the meantime.

If you have any questions, please contact addosign@twoday.com :)

Timelog:

4/5/2023 at 16:00 - The error has been fixed and Addo Sign is operational again.

4/5/2023 at 11:00 - We are still working to resolve the issue.

4/5/2023 at 08:30 - The highest authority has been notified and the case has been escalated. The developers are still working towards a fix.

3/5/2023 at 17:17 - Root cause has been found, and development team is working to resolving the issue.

3/5/2023 at 16:40 - We are still working to resolve the issue.

3/5/2023 at 15:34 - Issue found and reported to development team.